The hotel room service was closed by the time I got to my room. They advised this place delivered pizza - I asked for the delivery time before ordering and was told 35 minutes. After an hour, I called to check the status of my pizza and the guy was extremely rude "I don't know who told you that". He advised the delivery driver was on his way back from another delivery and would be on his way.
Over 90 minutes later they finally arrived, stating I didn't pay - even though I gave my credit card over the phone when I ordered. After I told the driver that I was disappointed about the wait and service, she asked if I wanted to give her a tip.. My food was an hour late, you lost my payment, you were rude when I called and you're asking for a tip?? I would have given her a much larger tip but a little customer service would have gone a long way! An apology for the wait, an apology for having to take my credit card info again -
Instead I was treated like I was a burden. We are here regularly and from now on, this will be the last place I order from!!