Love, love, love this place! The decor is warm and inviting. Everyone is so personable. I've lived in the Charlotte area for about 8 years, I have not been able to find a place that could put red highlights in my hair, until I came here. I would HIGHLY recommend Sara. Not only was she able to put vibrant red highlights, in my incredibly stubborn black hair, but she made it so the color lasts. It didn't fade to an awful pink, it maintained the red color. She has a wonderful personality and isn't one of those overly yappy people. She also didn't try to push a million different products on me. Jen blew out my hair and she has cut my boyfriend's daughter's hair, she did a wonderful job. She is very laid back and knowledgeable. All of the staff/stylist are friendly, not snooty at all. I finally found "my" salon after 8 years!