My computer was dead. It needed to be saved and I didn't want to outright buy a new one. I brought it in and the guiness bar guy Steve was wonderful. He explained everything to me in a way I could understand and told me about all my options. I had to leave it overnight for diagnostics but they called first thing the next morning. For around $250 they replaced my hard drive and saved my computer! Everyone was very helpful. I even looked at the iPad and the sales associate was very patient with all my questions. I can't recommend this store highly enough. I don't know a lot about computers and have never had one break and they made what could have been a horrible process very easy, friendly, and efficient. They made a life long customer out of me!