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  • I'm only giving them a star because Dr. Amel got us in right away (we were walk-ins). We were told they were having a special for $53 appointments, so my husband and I decided to get our eyes checked because we both needed them done. Then with the appointment we'd get a $100 credit towards a pair of glasses - ever better! Too good to be true! YEP. We went in on a Saturday and was told since my prescription was really strong they'd need to order my lenses and my husbands they had in stock. They told us the both of them would be ready on Tuesday or Wednesday of next week. AWESOME! Not too bad. Tuesday comes - talk with Tiffany who advised me that they weren't ready yet, but would text her co-worker to get an ETA. No call back! Wednesday comes along - I call again. Talked with Tiffany. Not ready! I was like ok well we were told otherwise. Whatever. Then she tells me it would take 5-7 business days to get my lenses in. REALLY? Well I wasn't told that at first???? Ok, whatever. My husbands wasn't done either NEXT Tuesday comes along and I call again. AGAIN spoke with Tiffany. Who said my husbands was ready but she'd have to get ahold of her co worker to find out the ETA (AGAIN) and call me back. Ok, another call back .... I didn't get a call back after a few hours so I called back again and she told me she still hasn't talked to her Co worker. We just decided whatever we will pick up my husbands glasses tonight and find out if they found out anything about mine. Get there to pick up husbands glasses. I ask and the lady said "oh yeah, we're picking yours up tonight! They should be ready tomorrow morning" ok awesome!!! NOT!!!! I try calling today. Phone disconnected me, try calling back went to voicemail. Call back again a few hours later, Tiffany answers and I say hello and my name and immediately CLICK. Like she hung up on me??!! I asked my husband to call later for me because I am probably overdoing it by calling so much. But wouldn't you if you got the run around so much and lied to??? Here's the kicker - my husband calls and speaks to the gentlemen who advised him it takes up to TWO WEEKS to get my lenses in!! What?!? If I was told this in the first place it wouldn't have been a huge deal but i was given the run around and lied to. So I went to pick up my glasses and the frames were cracked. I asked for a refund. They gave me my refund no problem. I really wanted to like this place! The doctor was super awesome and friendly.
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