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  • Terrible. It is impossible to plan your trip to Niagara Falls using this company. This is a company that will double book their seats and just take whoever pays first. You will waste your day. Avoid disappointment and wasting time, by booking with another company that takes online reservations--same price--you'll find it. Safeway Tours cares about cash in hand, not customer satisfaction. Many Chinatown companies avoid credit card purchases to avoid cutting into their revenues. We "booked" ahead, and had foregone other options, but when we showed up, our names were not on the list and the next free bus was in 3 hours, totally wasting our day. When we called to complain, no staff had any memory of our call, even though it was 1.5 hours before. We recited all the information, and they just said, "Sorry".
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