Have been here twice. Once for boarding and once for a follow up shot. The first time, she had to be "seen" by a vet to board since we hadn't been here before. It took 25 minutes to check in at the reception desk. We waited for over an hour and when the vet finally "saw" her he didn't even examine her, just took the leash and that was it! Had to bring her back today for a follow up shot. It took over 5 minutes on the phone with the reception desk to make the appointment for 1 shot. We were here for 35 minutes before I figured out they skipped over us. We were here for over an hour before she received the shot. If you have time to waste, this might be the place for you. Won't be back.