My first experience here was mixed. I went in for a new glasses prescription and they asked me if I wanted a contact lens exam, too... I said sure. They didn't clarify that a contact lens exam was going to double my appointment fee. That was a bit of a surprise. But I kind of forgive them for that because they were under construction at the time and it was totally crazy.... it may have just skipped their mind to say "by the way, it's going to cost extra."
But every time I've gone back, the people here are so crazy helpful, it's great. The Lenscrafters staff is always really nice to me and the optometrist's staff bend over backwards to help resolve any problems or complications with prescriptions/appointments. I actually like them more than I like the optometrist, ha.