| rev:text
| - This place is just terrible. When I got there, they put me in the wrong room. I had booked a non-smoking room for 4 people and ended up on a smoking room with a single king bed. I brought this to their attention and they took over an hour to fix it. In fact, I had to get a little upset in front of other customers so they would take care of me.
The long faces of everyone else in the lobby said it all. The place was understaffed and I could even hear the conversations between the maintenance guy and the front desk about the issues with the rooms and the fact he just couldn't get to them all on time.
On top of that, they charge daily for parking, something not mentioned anywhere when making a reservation. At least I didn't see it.
The lobby had a broken tile with a leak on the roof and a bucket catching the water.
Other customers were whispering about how everyone was complaining about the place. At least the lady who took care of the room thing was nice enough to give me breakfast vouchers. The people at breakfast were awesome, especially the waiter.
My room bathtub's paint was peeling off. The toilet was clogging. I killed a centipede in there too (thank god my kids didn't see this). This was a room for four and I barely got one tiny little cheap shampoo and soap bottle. The sofa bed was so uneven I would have slept better in the floor. When we came back from on the afternoon, the room seemed somewhat clean, but nowhere as neat as one would expect after service. The air conditioning was so loud that my wife asked me to turn it off because she couldn't sleep.
The pool water was somewhat dirty and it smelled in some areas of the pool. You could smell the chlorine all the way to the lobby. I guess bombarding it with chemicals is cheaper than actually filtering or cycling the water.
The employee that helped me check out was the only person genuinely interested on making me feel better. She asked about my stay and I didn't even want to get into details. She gave me a nice discount on the parking and stay which I appreciated immensely after all the trouble, only to realize that in her quest to make me happy, she forgot to take the room cards from the counter. I guess I must have pocketed them with the rest of my stuff during the conversation, so now I will probably get charged on my card for those things, to add to my misery, something other customers have complained about in other reviews I read.
No way in hell I am going back to that place, EVER.
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