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  • Customer service trumps, so I must downgrade my rating with this addendum which I failed to post when this happened, at least 8 months ago, if not more. More likely it was last year. It's now Sept 2011. I happened to see an ad and thought, my positive review needs updating and sharing on FB, twitter, etc. With almost every frequent visit here, we order at least 1 margarita, which yields 2 glasses from the shaker. We dined in the restaurant over the bar this time and found the shaker only gave up 1 glass. We tell the waiter, after all, we're ordering meals as well. The waiter consults the manager, who then eyes both of us while discussing this, before approaching our table. He very condescendingly begins with speaking loudly, as if we were being reprimanded. We tell him that we've ordered these margaritas for YEARS and it's always been a 2 glass drink. He exclaims loudy still, that he is happy we informed him because the bartenders have been making them wrong and he would be sure to have them make the drinks correctly with the right amount from now on! There was no the customer is right, obligatory apology, no offer to make the drink as we've always had it served, no removing it from the bill, not a single offer to make it right for the customer. We weren't asking for a free meal, nothing outrageous. We asked that the drink we paid for, which if you think about it, are pricey-- for what you receive. Not only do we NOT get a single word in the way of I'm sorry this happened, we are yelled at so every other table nearby turns to look and listen. We weren't embarassed by that but somewhat surprised that he would make a specatcle, in order to make it appear that we were unreasonable to the other customers, a weekend crowd. What fool that gave him the title of manager? tsk tsk, too bad. We dine out for maybe 60 meals per month, who knows$, maybe more. Needless to say, we haven't been back in to spend our money and we never will. Years of dining there and all that wasted money. There are far too many other restaurants with fantastic delicious food and tasty drinks PLUS FRIENDLY, accommodating staff.
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