After hitting some other places and experiencing Wag N' Wash more I have to lower my rating. There are two main issues that annoy me.
The staff pay is apparently commission, or at least sales, based. Which means that they will not leave you alone to just look around and make a decision about products! This would be less annoying if they were trained better I have received conflicting information from two different staff members about the same product...that raises a flag. One of them is wrong but they are really trying to sell stuff to you!
Furthermore, their dog wash area is nice and well kept. However the dog baths require you to get your dog into them. Which is tricky if you have a big dog, especially after the wash when the floor is wet and you have to get the dog out. After my first experience, when my dog slipped, I asked a staff member if their was a better way that might keep my dog from hitting his legs when he slipped...they just nonchalantly said that it was what happened all the time.
Even better, the drying area is separate from the washing area and requires you to take your wet dog into another room, lift them onto another platform and then use the driers on them. Why not just dry them in the tub?
I'd suggest going to Smelly Dog up the street, their tubs lift up for you and you dry the dog right there, also their staff is happier and friendlier!