You are almost afraid to touch anything in here, everything looks untouched, including the condiments. Samples, you have to get them from an employee...make a mess at the condiments, someone will clean up right away. Crowded? all the time. I have sampled each flavor, but their "award winning" oatmeal cookie is the way I go each time and for a reason, it's liquid oatmeal cookie. Delightful. If you can get past the OCD staff and the fact that its always packed, it's the best yogurt joint I've been to.