We decided to stop in here for breakfast recently since we hadn't been in a while. We had about a 15/20 minute wait (which was totally fine) and we had about an hour before we needed to leave for an appointment at 11am. Well, we got seated and placed our order right away. I had the Lox and bagel and my boyfriend had a fruit/yogurt bowl. We waited and waited and waited and waited...all while noticing people who arrived MUCH later than we did were getting their food in about 10/12 minutes...we were going on 30 minutes and barely seeing or server and at this point I was getting nervous we were going to be late for our appointment. We saw her about 20 minutes into our wait and we ordered a hazelnut latte and we got that in a few minutes and still we waited and waited for our food. Once our food finally arrived 40 minutes after we ordred it we had 10 minutes to eat it, pay and head out to our appointment. While the food was good I was very disappointed in the service.