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  • Helpful Tip: Rent here & you'll pay for it in the end! I vacated this property in 2011 in search of more modern luxury. Currently completing a rental verification 02/2018 and I allegedly owe Lantanas $85 for carpet shampoo, $40 for housekeeping and $45 for paint (also known as normal wear and tear). I never received a letter in reference to this alleged out standing balance, nor has this "yet to be explained" fees been reported to a collections agency on my behalf. Please be mindful the unit was exceptionally clean and my walk through with their maintenance team was successful with no negative feedback. I provided Lantanas with a copy of my vacate document (02/20/18) signed by the leasing agent (08/01/11) after my walk through was complete and keys were returned releasing me from the apartment and they're still requesting normal wear and tear fees. (Yes I still have all my receipts nearly 7 years later). I'm being penalized for polices and procedures this new property management team implemented after I completed my residency. The current property manager Brandy Stevens refuses to converse with me in reference to this in justice, and her leasing agent Laurie (who's only been there three weeks) declined to confirm what Lantana considers "normal wear and tear". I've requested a copy of the lease I signed which in my opinion is fair considering Lantana is requesting I pay them for " normal wear and tear" they assume I was informed about. Laurie is now becoming confrontational and stated she doesn't know where my lease is from seven years ago (but of course she can locate alleged debt I owe) and she will have to look for it. In addition, she will " try" to find it before she leaves because she won't be a work the next few days. Did I mention I called previously and another female agent shared this existing property management has been overseeing Lantanas for the past fifteen years (she fabricated) and everyone is responsible for these obsurd "normal wear and tear" fees, allegedly Lantana has photos of the unit after I vacated (she fabricated again), and that there was nothing Lantanas could do to provide me relief referring me to National Credit Systems with a number she expressed she googled online. Laurie confirmed all that information was in correct and even called the young leasing agent incompetent. Incompetent was Laurie's word verbatim not mine! Three phone calls later and one visit to Lantana today and still no relief. Lantana Apartment Homes lacks professionalism, compassion and respect. I'm frustrated and completely disappointed that an apartment complex that I've spend a great deal of my adolescence creating memories which aided my decision to return as an adult has now become my worse nightmare. Save your money for a community that cares about your well-being. This new management team is heartless! Update: 02/21/18 no follow up to re-confirm lease and provide additional instructions to proceed with payment to Lantana directly or the collection agency they utilize. Thanks Laurie for your poor time management and lack of ownership. Have a great next few days off while I attempt this process again.
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