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  • Super convenient location when I was into for a cheer competition, however, upon checking into my room I discovered dirty linens strewn across the beds and trash and debris outside the door. I called the front desk to request that the room be turned over completely and they very promptly gave me a new room on the same floor. However, I soon discovered that my key did not work in the door. Several calls to the front desk were ignored and I was unable to leave the room due to not being able to secure my belongs. Finally, a maintenance man was sent to my room. He worked on the key issue for 15 minutes and then left saying he was going to get my new key. Well he never came back. So once again I began calling the front desk. No answer. I had a friend watch over my daughter and my belongings so I could seek out assistance. The GM finally came up to my room to try to fix the key issue. After about 10 minutes he said he was leaving and would be back with a new key. I told him, "That's what the maintenance man told me." To which he snapped at me, "Well he is very busy doing other things." I'm sorry but I thought a paying guest having access to her room would be top priority. Long story short, we stayed for two nights and I never received a working key. No apologies or resolution from the hotel. They even told me they had to turn off their front desk phones because too many people were calling with requests and complaints. Perhaps being from Las Vegas, I am spoiled with our stellar hospitality here, but not receiving a hotel room key is definitely an all time low. Other problems include: Limited parking, rude staff, funny smells, carpet buckling, a/c and hot water problems, and a bartender who told us he was in AA so he couldn't tell us how the speciality drink were.
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