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  • WOW (not in a good way)! I cannot explain the level of frustration I have with this company. After the home warranty (OneGuard) approved a replacement on my water heater, Pruitt was hired to replace the 40 gallon water heater in my loft. I travel quite a bit so about a month later, when I finally got to use my house more frequently, I noticed the hot water was not coming down hot, nor have adequate pressure, so I called Pruitt for help. They did not respond. I called back after the holidays and after I returned back to my house to see why there was no response but I was told Pruitt has a 30 day guarantee and I need to go back to OneGuard (and likely pay more fees), just to have them check their work?? WTH? The Warranty on the unit has 05/24/2018, and Pruitt just needs to come verify that the water heater is performing correctly, make adjustments, or whatever else. I would never willingly hire this company for ANYTHING! I may have to have a second opinion, and follow up with this post.
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