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| - i went into the local frys at 28th ave and Thunderbird tonight to buy a camcorder, a car stereo, amplifier, speakers and sub-woofer. wandered around electronics for 20 minutes without anyone offering to help me. the place was not busy. only 2 other people in the area, and they were not being helped either. had 3 different employees walk by my. 2 looked me right in the eyes and kept walking. one just walked by. some guy was at a computer the whole time. never even looked at me. finally, i approached the guy at the computer and asked if he could sell me a camera. he asked which one. i showed him. he didn't ask if i had any questions. he said he needed to get keys to grab it, and then disappeared. after waiting another 22 minutes for him to come back, i went to talk to a manger. keep in mind, the place is not busy. i waited for the manager a few minutes. even though i was a bit upset, when it was my turn, i spoke upbeat and with a smile. the smile was NOT returned. after i told her what was going on, she seemed irritated. she called the department and kept trying to get someone to tell her what was going on. after about 8 minutes, i told her we could have walked over there 4 times. she said she couldn't leave the area. another 4 or 5 minutes goes by, and she says we can now go over there. we get there, and now its busy. so it takes more time to get some help... just a few minutes this time. the head manager still didn't seem anything other than inconvenienced. the area manger asked me what i needed, i said the other guy already went to get it. apparently after he took 25 minutes to get the camera, he didn't see me and promptly returned the camera. JEEEZ!!!!. so, he had to go get it again. at this point, i was ready to walk out. but, didn't want to start all over at another store. so i bought the camera and a bag and memory card and left after 1 hour and 15 minutes. i knew what i wanted when i went in the store and it took me an hour and 15 minutes to get out of there with only 1/5th of the items i wanted.
i will never ever step foot in that store again, unless someone lets me know the manager has been fired. wasn't the bonehead at the computers fault. it was clear this is the way the manager runs the store. i own my own business. when i want something , i buy it. i have an american express with no limits and could have bought just about anything in there i wanted.
i use to really enjoy frys and have spent a lot of money there over the years. not after tonight. this was toooo bad to not say anything and come back again. i am not trying to get free stuff. i hope someone up higher gets this to know there is a reason that store isn't as busy as it use to be. someone needs to know how the store is managed.
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