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| - Don't waste your time. I attempted to use Moxie Girl for 5 months for biweekly cleanings and they only came 3 times before I got fed up and cancelled. I liked the whole idea of having the same person come each time, I understand here or there they might need to send someone else, but the first girl they sent had some extreme emergency and couldn't come anymore, so they sent someone different the second and third time. As for the cleanings, they were, okay... They missed quite a few things, it was more of a going through the motions type clean... and it takes forever (4-5 hours). Each room or thing seems to be extra, so I had them clean certain areas every other time to save some money and since they weren't always used anyway. Except because a different person was coming each time, or they weren't keeping track - the areas did not get hit on that schedule. Their initial walk through process is so thorough and they give you a binder with checklists but that's where it ends.
The reason I got fed up and cancelled, was because of the cancellations. I don't know if they understand that some people actually take the time to make sure that their house is ready for someone to come in and clean it, so every morning before the cleaner was due to show up - I would spend at least an hour making sure that all of my stuff was picked up and out of the way so that they could come in and clean, only for them to call me with an emergency as to why they couldn't come. They'd follow up saying they would try to squeeze me in later that week, which also never happened. I kept telling myself I would give them another chance but after 3 months of the same shit I had enough. When you have someone scheduled ahead of time to come and clean your house, you don't have time to figure out a backup plan when they cancel on you hours before. The managers were always super polite and apologetic, but c'mon - what do you expect me to do?
So after months of being cancelled on same day - I called it quits and hired someone else for 2/3rds the price, they've never cancelled AND they clean my whole house, none of this every other time BS.
Bottom line, the IDEA of Moxie Girl is great - execution? Not so much.
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