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| - I have used Hertz for business and family travel for the past 10 years. I must say that over the last few years, their service has really slipped. We have rented in multiple states from Oakland, SFO, Maui, Cleveland, etc. this review is for the Hertz in the Phoenix airport, AND this was the second time we used Hertz at this airport in 2-4 weeks, as my husband told me "never again". We booked on Hotwire, a great way to save money, but again, arriving at 9:00 pm at the Hertz counter, only two people and 30 people in line, the same thing as last time! Again, they have 7 kiosks, ALL not working again, geez, again, the same nonfunctional kiosks from last time (don't they ever fix those things), totally frustrated and in reading past reviews for this Hertz, for the last few years these kiosks are never working! As we are waiting in line, angry customers are looming and waiting in the Hertz lobby, I asked what's wrong, and apparently Hertz was "out of cars" and was having customers wait as they scrambled to find them cars. Another angry customer in front of us was on the phone to Complain, apparently he got so frustrated, he vowed never to come back. So after waiting 30 minutes, please dear god have a car for us and let us out of this place, we were given the 15 minute up a sell speech by the Hertz counter help, she recommended a bigger car for a price, "no, please give me my car", take additional insurance for $30/day, "no, please give me my car", do you want us to refill gas for you, "no, please give me my car", do you need gps, "no, please give me my car", do you need....."no, please give me my car" I think they do this to tired travelers so they submit to higher prices out of sheer aggrivation, but NO, we didn't budge and got our car....yea! Now le me the heck out of this Hertz h..ll
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