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| - I have never been so disappointed to have to write a not so great review before, especially if its customer service driven review. I have been to DTR twice before but only for wine in the main bar area. Customer service had never been less than accommodating and wine selection was/is great, however, this past Saturday I went with the full intension of finally being able to sit out on the patio, and finally get to have dinner. While reservations were not made ahead of time, we were able to grab a place at the bar for a pre-dinner drink and asked to get the next table out on the patio. There was not a seat available both inside and outside without a 45 minute wait. The gentlemen took down my friends number so we could be sent a text as soon as the preferred table outside became available. So to our surprise, when we got the text, we quickly closed the tab and went up to the same associate to find out, this table was no longer available. Disappointed as I was at first, he offered us another round of each wine we had been drinking without hesitation, GREAT. We then had to stand for a few minutes for the next table to open but it wasn't terribly long, or maybe it was the wine?! In any case, I was excited to now sit down at a table and order some food. This assumption became unrealistic when we had to ask this same, what I perceive is the manager, about the possibility of ordering outside. Not only were we not offered new drinks, but we were not greeted nor provided with water or menus after sitting for 15-20 mins. The server came about 5 mins after we had to ask for service and he seemed overwhelmed. He was after all the ONLY server outside, really? I quickly realized that having dinner this evening was not going to happen, at least in a timely manner so we got up and left. I have been following DTR on insta for some time, and waited for the perfect weather and evening to enjoy but it was sorely disappointing and this is me trying to be modest. My first two visits were not even close to this particular visit, because I was hungry, thirsty and annoyed. I am still wondering why they would allow for this to go on?
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