Just returned a vehicle which I rented on Thursday September 11th. I trusted the rep heard my requests and didn't fully read the print out. I advised her that I had my personal insurance and declined theirs. Unfortunately she added the charge and it was placed on my bill bringing my weekend rental to a total of 344.77. That is the same amount as my car note. When I noticed the additional fee, I spoke to the counter.... their response is "I've worked with Christina before and she doesn't typically make those mistakes." Guess there is a first for everyone. I even suggested they pull the video tape so they can see the hand gesture I made to say I didn't want the insurance. Of course that option was also declined. Seems like budget rental cars doesn't believe in human error. I actually like budget rental cars but I think I'll switch to something a little more supportive of regular customers. I probably would understand if this were my first rental but I rent cars regularly. I even declined the insurance on line! So with my story being told, I'll take this one on the chin. It is my fault for trusting a company that has a generally positive reputation with the details of my business. Trust that from now on I will second guess every step of the way.