Well, pretty disappointed that they would not honor a gift certificate I have (it was quite expired, I understand that, but circumstances out of my control prevented me from using it previously). My friend purchased an hour and a half massage for me so you know that wasn't cheap. Called today and they are unwilling to honor it since it's expired. I might even understand if it was under new management/ownership so they could explain that the money paid previously was not in their pocket, but that isn't the case. They got the money, and they lost out on a potential new client. I'm pregnant and have been looking for a place to get regular pre-natal massages but this will definitely not be my place! I work in marketing for a similar client-focused industry and we would NEVER turn down a potential new client even if their gift card/coupon was expired. Just bad business but they got the money and clearly don't care.