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  • I actually love the food here. Everything is fantastic but I have decided to write a review for another reason. 3 weeks ago I ate at Stax (as I have many times) and my final bill was $25.10 and the person who ran my card (turned out to be the owner) charged me $77.10. Overcharging by $52.00 is quite a bit but would not have deterred me from going back if it was settled appropriately. I noticed the charge pending and decided to wait a couple days and hopefully once the charge cleared it would be the $25.10 I had expected. The charge ended up clearing for $77.10 and I called Stax to inform them of this and was assured that the overcharge of $52 would be readily returned to my account. I waited about a week and still nothing. I decided to go in and speak with an owner/manager directly. After waiting 20 minutes for the owner to get off a personal phone call with someone he seemed to be in a dramatic relationship with, he finally was available to "help" me. I explained what had happened and he seemed annoyed that I came in to bother him with something like this; asking "Umm this is a hassle for us, why didn't you just call your credit card company?" I asked if I could just get cash since I was here and the refund had never been processed. He said no and that he would "work with his accountant to get it settled." He even tried to take my only copy of the receipt and when I said I was going to keep it he got even more annoyed asking "You don't trust me? I'm the owner." All in all I have waited another week, called my credit card company who stated they have to give Stax 30 days to refund my money since they initially said they were going to, and nothing has happened. I'm so very disappointed with how this situation was handled and that the owner clearly does not care about keeping costumers that have been frequenting his restaurant since it opened :-( I know this is not a food review but although I love the food here I will not be returning to Stax since I have been treated so poorly. You would think that an owner of a small private business would be bending over backwards to keep his clientele when he makes a mistake of this magnitude. I guess not.
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