Serenity was able to completely erase my tattoo, which was dark ink on a hand. It did take many sessions, but I was informed in advance as to what to expect. The process is slightly painful, but is highly professional and did not cause any scarring. The shop is clean and the staff was always friendly and accomodating to me. I will definitely return to Serenity the next time I foolishly get a tattoo that is visible on my hands or face, and then end up hating it.