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  • This is the shittiest hotel ever!!! Someone put mustard on my boyfriend's car in the Excalibur parking structure and when we got back to car, it had already solidified. For those of you who don't know any better, mustard is acidic and will destroy a paint job... Especially in 100 degree plus weather. We spent an hour washing it off and when we finally did, the black mustang is now green where the mustard was. The car now needs to be completely repainted. We spent an hour reporting it to Excalibur security, and of course Excalibur was unwilling to do a thing about the vandalism which occurred on their property. Furthermore, we had decided to spend an extra night since we didn't want to finish our vacation on such a sour note so we booked the room for another night. They weren't even willing to give us the same rate which we had booked it for online. Excalibur has the worst customer service out of all of the hotels on the strip, not to mention they have salespeople at every entrance trying to draw you in. Finally, I witnessed a maid take clean towels from her cart, throw them on the floor by the door, and then hang them up as clean towels. HORRIBLE!!! I would give this place ZERO stars if I could.
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