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  • NON EXISTANT CUSTOMER SERVICE I went to Kleins last Saturday to see if they had any selection of corsages or boutonnières. I showed up about 5 minutes to closing and the lady at the counter said "sorry guys we're closing" and gave us a hand gesture to "get out the door". First issues I have with this - I have been in retail/ customer service related positions for the last 10 years of my life. I find it ridiculous and horrible business to dismiss someone just because the closing hour is coming up. The correct response to make a sale would obviously be "we're closing in 5 minutes, anything can help you find quickly?", but alas, even that was beyond the capacity of this staff. Here's the cherry on this cake of crap. As we were pulling away from the greenhouse with our windows down, we heard someone yelling "help me! Help me!" We looked inside the gated area which had obviously been locked due to the magical 5:00PM closing hour the staff were so keen to make, and there was a lady LOCKED INSIDE THE GATE... I kid you not, the staff was in such a hurry to lock the store and get out, and they literally LOCKED SOMEONE IN THEIR GREENHOUSE. I immediately jumped out of the car, told her I would let the staff know and strolled up the door. A lady came and unlocked it, and I told her "You locked someone in your greenhouse." She laughed it off and then slammed the door in my face. So just to recap, horrible customer service, horrible attention to detail, and horribly unfeeling staff. I have to say this is easily one of the WORST experiences I have ever encountered and I very much hope this reaches the ears of the staff - I certainly will not be buying local from these people any time soon.
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