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| - Chris sold us the car and "Mamma" did our financing. Both were friendly and helpful. The business has a very cool atmosphere and we got to experience employee/customer appreciation day, which was awesome. Why the bad review then? Well, buying a new car from them is probably a safe bet, but we bought used. We bought a 2008 Ford Escape w/ 75k miles. Car drove great and Chris assured us it had a "120 point inspection, was in tip top shape, and had service records to prove it". I should've asked for the records. Upon further inspection a few days later though, i discovered the vehicle still had the original plugs and the gap was twice what it should've been. No biggie, $30 and it's done. Then while pulling the plugs I discovered the last spark plug well was filled, 1-2", with oil! So the valve cover gasket was obviously shot as well. And the shocks/struts were also original, and should've been replaced at about 50k. I really didn't think I'd have to bring a tool set just to get a decent used vehicle from a respected dealership, guess I was wrong. So I attempted to contact the sales manager as well as the general manager via email...no response. All I was hoping for was for them to make things right and fix the gasket so I didn't have to. I would eat the cost of everything else. Apparently once you have bought one of their vehicles with a sham inspection though, they have no need to help you out any longer. So I thought, maybe their emails aren't working? So to test this, I emailed the same addresses but from my other email, inquiring about a vehicle... Got a response within a single day! How sad a Christian dealership deals with customers this way. So I spent about $300 and a few hours and replaced the stuff and all is well, vehicles is in tip top shape. Problem is I paid excellent KBB price from a dealership, plus all the other taxes and fees, when I could've just bought from craigslist if I wanted a vehicle that needed work, and I would've saved tons of $$. The vehicle was supposed to be in tip top shape when I bought it. Long story short...don't buy, especially used, from Cardinale Way Mazda Mesa. Nice enough people but they're basically buying vehicles from auction, giving them an oil change and a wash and calling it a "120 point inspection". Just another car dealer looking to make a quick $, and even worse, using a Christian label to do it...but without the Christian values.
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