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  • As a person from the hotel industry, I thoroughly understand the way to operate a hotel. It is my understanding this hotel has just been purchased and new improvements are being made. However, this was not told to me when booking the reservation. It was only told to me after I checked in. If I had knew what massive problems this would cause, which I will go into detail later, I would have looked elsewhere. I was given a free voucher for a drink in the restaurant in exchange for the inconvenience. I thought this was a good thing and start. The room and grounds were nice and fitting for the price paid (if not better). My first problem was the wifi network was either always slow or limited connection. The hotel should have put password protection on the signal, because I think everyone from the neighboring apartments signs on to this signal and bogs it down. That was not good. However, I headed to the restaurant and used the voucher and was extremely happy with the service and drink. The margarita was a good size and they brought chips and dip for me. Good start! I returned to my room to find a note on the door that under no circumstance would they allow late checkouts in the morning due to work on the water system. That was interesting- what if I had stayed for two nights? The wifi problems made me use my cell phone hotspot and rack up a $30 excessive usage bill. I decided I would rather use this money to stay somewhere else in Scottsdale the following night with decent internet. The BIGGEST problem was being woken up at 7:20 am my time (8:20 am Phoenix time) to massively loud banging of construction and hammers, I couldn't fall back alseep. I didnt go to bed until 3 am so this was not cool! Why couldn't they tell them not to do anything loud until after 10am? At this point I definitely was checking out and wasnt staying another night. When checking out, I wasn't even asked, "How was your stay?" ... I think maybe had many people complain so they stopped asking? I never complained to the office staff. I probably should have, but frankly even a free second night at the resort, I would have to deny. There is no free room that will help me sleep through early morning hotel construction noise., The drink coupon was nice, and I respect the business risk to remodel the hotel, but this was not the way to do it.
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