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  • At first I gave this place 4 stars, but this is my second year living in this apartment complex and EVERYTHING sucks about it! We are a military family and upon moving in, we were told that they do a small military discount, (waive $20 from rent). We had gotten a letter on our door giving a notice that our lease would be up, and attached to the letter were new rental prices. FIRST OFF, rent went up a lot, about $100 or so. We chose to renew our lease with the price on the paper that said $1000.89 including tax. SO... we had gone into the main office to renew our lease, and the girl that helped us gave us different prices from the paper that was given to us three days before. When i asked her why they are giving us two different prices for rent she replies, "the paper you received has the wrong prices." THAT WAS IT. OK, why the hell you going to send people rent prices that are different from your computer?!? She didn't apologize. Then she said that she had never heard of this military discount, and took the waiver off our lease. I ask her about their military clause and she's clueless. At this point, I'm so upset and just really irritated. The last and final thing I ask her, is why no one has contacted us out our many complaints! 1. Our furniture has been wet on two occasions because water was seeping through our living room window and master bedroom window. 2. We have a neighbor, who throws a lot of parties, and stays up til 3/4 am. We have complained verbally (through a voice msg) and through Natura Villa's resident portal. No one has ever contacted us, and the problem was never solved. 3.The ladies in the front desk have major attitude problems, and the new office hours are so extremely inconvenient, especially for people who work. 4. THE GATES BARELY EVER WORK!!!! why am i paying for security if i cant even get it?!? This place is not what it used to be. Two years it was as nice and sweet as you can get, especially the front office people, now IT IS A JOKE! I cannot wait for my lease to be up. If we had known that they were going to charge us extra, we would have taken the time to look for another place. ZERO STARS! I am not exaggerating. This place is JOKE!
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