I was told 3pm was the last appointment so I booked for 3. Had to leave work early to be home on time. Tech didn't show up till just before 4pm. Told him I was pretty unhappy about this, since it cost me $. He apologized and said the appt before mine was a "rush." Seriously? Then I began to move furniture while he stood there and watched. Had to prod him to help. Re cleaning, results as expected, clean and raked carpet. Def don't need to pay to be frustrated - will find a floor cleaning company with better service.