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| - These people went through maybe 2 transitions to different companies by the time I had finished renting with them. I was only with them for 10 months.
In the beginning it was ok. Found out about the house for rent on hotpads.com I think. On contacting them they said in order to secure the house to even look at you'd have to fill out an application and pay their fee. We did that and met up with a person who would show us the house. He showed us the house, we thought it fit what we wanted at the time, signed on the dotted line, and there we were.
It was the day of us moving out. Right in the middle of our move we get a call that we have to sign the lease. They couldn't find a more convenient time??? Whatever, we signed it and continued moving. Again, still in the move, we were contacted again to finalize some things at the new house so we had to put things on hold because they weren't appearing very organized.
Eventually we moved in.
In the neighborhood we moved in to I definitely recommend getting renter's insurance if you want to stay there. A few months into the whole ordeal we were robbed. That wasn't Invitation Homes' fault but they could have been more sympathetic to an obvious extenuating circumstance. We could have figured out with them a new tenant to move in, move to another home managed by Invitation Homes, negotiated breaking the lease...anything. No they said. "Sorry we can't do that so yeah..." they said. I didn't like being talked down to by what sounded like a 20 year old who didn't care at all that we were broken into. Maybe if they were more sympathetic things would have been different but I'll never forget that day.
I'm assuming Invitation Homes purchased the home in a certain condition then fixed it up to look better. What was a car port they transformed into a living room, which they were listing as one of the bedrooms. Whoever they hired to build it was terrible. This was the biggest room in the house but it had just one small vent for the A/C. Because of this it was the hottest room in the house and couldn't be used for a living room or bedroom or anything. It was a terrible room. On top of that, this particular room had bad workmanship because the ceiling started falling away. I doubt there was any insulation.
Any maintenance issues they resolve as quickly as possible, which is good. But there was one that shouldn't have even been an issue. When you move, that's when they install the A/C units, etc. I guess before we moved in, possibly long before they owned it, someone broke in through the attic space and stole the copper. Well, as thieves do, they didn't leave everything the way it was and wound up leaving a whole where they had gotten in. Invitation Homes hadn't fixed this until we called about it.
Our neighborhood was the southwest area of 48th St. and Southern Ave. in Phoenix. While packing up and leaving I noticed that Invitation Homes had bought more homes to put out in the rental market in this area. I don't know for sure but I'm guessing they're buying up cheap foreclosed homes in what appear to be poor neighborhoods to rent out at what appears to be a decent rent. Note that one year later they charge you an amount to remain with them and increase your rent. The rent you see on their site isn't it. Say, if your rent was listed as $1,000...they'd actually charge you for the property taxes and some other fee. So it could actually be more like $1050.
Notes:
-Stay away from 48th St. and Southern Ave. area. What were we thinking moving here I'll never know.
-If an extenuating circumstance comes up like a robbery don't expect to get any sympathy from them.
-Research the history of the property you're getting into if possible.
-Inquire if Invitation Homes has their properties listed as rental properties with the county Assessor's Office or if they have them listed as single family homes. This affects their property taxes and they could be operating this way unknowingly.
-The homes they get you in are foreclosed upon most likely, and you will be charged more later.
Thankfully we're buying a home. I noticed in a bad area of the town we moved to that Invitation Homes have homes listed for rent at more than what we're paying for our house per month. Ask yourself if you're willing to own a home or rent from such a company for the same amount.
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