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  • After a two-week long debacle that ended without a satisfying resolution (see my initial review) I sent an email to Apple CEO Tim Cook. That got a response from a person named Jason. Like everyone at Apple, Jason was courteous and polite (which I appreciate). And, like everyone at Apple, he was unable or unwilling to make an extraordinary gesture to compensate me for an extraordinarily bad experience. After 30 minutes on the phone with him, I had the distinct impression that he had called me to convince me that they had done a very good job. Here's some news for you: you didn't do a good job. I told you you didn't do a good job. And I told you exactly what I would consider to be an appropriate remedy for the incredibly bad job you did. Perhaps my favorite part of this conversation was when Jason told me-- and I am not making this up-- that Apple "isn't concerned about profits." Is that a joke? Everyone knows that Apple has higher profit margins than anyone else in the business. Am I seriously supposed to believe that this somehow all happens by accident? Hint: don't assume that I am incredibly stupid just because I have spent years paying your ridiculous markups.
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