Used to love flat top, especially being able to select my own ingredients. The new format of having to tell an employee what and how much I want of an item is annoying at best. It would be the same if a restaurant had a salad bar and you had to ask a server what to put on your plate and how much.
Also have noticed a downgrade in quality of ingredients. For example no red peppers only free and the meat looks as if it were frozen and in the past that was not the case.
It's too bad because this was one of my favorite spots to hit up before/after shopping or a movie at Hilldale Mall.