I bought two Groupons for my mom and I to get facials and eye brow waxes as a kick off to spring break. The girls who did our facials were wonderful! Danielle was very nice and we had a great conversation while she worked. My skin feels soft and smooth and I came out in a good mood. That being said, receptionist/ manager (I think) was awful. He was extremely cold and rude to my mother and I, especially when we decided not to buy any products after our facials. I made a face at my mother when she politely asked him to make change to tip our facialists. I don't expect people to be in a good mood all the time
The facials deserved five stars. They truly were wonderful. The customer service we received before and after knocked my rating down to a two.
****** UPDATE*******
I am updating my review because I feel the spa deserves it. This afternoon I received a call from the manager of facelogic. He applogised for his rude behavior earlier and was very sincere. I appriciate the effort he made and have updated the stars to reflect that. My mom and I will return to facelogic because of his apology, And because the facials really were wonderful!