These guys are amazing. I love them. So MUCH. I try to swing by about once a month for steaks, as it's probably the best meat I can get my hands on. The quality far surpasses your typical grocery store butcher and the service is spot on.
I do often wait for a few minutes, but that's largely because the butchers will spend time to talk to the customers and help give them exactly what they want. For example, tonight I asked the butcher what steaks he'd choose to take home with him - and then give me the same thing. He chose two perfect steaks for me. I have never been disappointed by the flavor or quality of the meat. The Choice graded meats are delicious. The Prime meats are amazing. I've had the burgers and sausages a few time, and they really are "gourmet burgers." I'd eat the mushroom burgers every day if I could.
I also really like their sides and sausages. I occasionally buy the stuffed mushrooms, twice baked potatoes, or other veggies.
Yes, the prices are higher than you'll pay in the grocery store, but you need to compare it to a restaurant, not the grocer. Can I have two 16-oz rib eyes with sides at a decent restaurant for under $50? No. It will be twice that, if not more.