I was nearby and searched bubble tea. I found out through Yelp there is a new shop and I wanted to check it out. So I purposely came go this plaza to try pop up. I was with a friend and we both ordered a bubble tea with a waffle each.
The owner was really passionate and friendly. He was explaining the options we had, such as having two flavors in a cup, or how we can choose from a variety of toppings etc. I can tell he really wants to be nice to his customers and he puts in time to communicate with them.
After we paid, we were told there would be a 20-30 wait for our order. We ordered two drinks and four waffles in total. Me and my friend were surprised because we never had to wait this long for HK egg waffles before. We sat outside the store, hoping it would be ready around 10minutes or so. But nope. We literally waited 25minutes for our order for drinks and waffles.
Given the wait, I think it is hard for the shop to sell a lot of items because they are not making their products as efficient as their competitors. It seems like a shop that will cater to kids as they wait for their parents to grocery shop downstairs. But I can't see a reason why customers would purposely come into this plaza to purchase egg waffles with such a long wait time. Moreover, the quality of the items were not outstanding. Because the shop is on the second floor of a small shopping center, it may be hard to attract customers who aren't already in the plaza to come purposely all the way to the shop unless it has unique or high quality offerings.