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  • 100% Fact. Where is the ZERO rating? I am truly disappointed after 4 years or more of service we have had enough...and then for a company you have trusted in your home to be vindictive and unprofessional. We have had several discussions on service and each time they came back out and fixed it...after a nice streak of good service....here we go again the final straw I've read several of the post and I don't have the expectations that a cleaning company should pick up my dishes or clean animal messes. But this is what I do expect...the night before each cleaning my husband and I pick up all our personal belongings and make it easy for our home to be cleaned. The morning of we put our dog in doggie day camp. We have no children...no clutter....no nick knacks. And easy 2 hour clean...vacuum, dust, mop, 3 bathrooms...2 bedrooms one bedroom with fresh sheets 2 offices. That is it nothing more. Last night we came home to...about a dz throw pillows on floor in the guest room....how did they vacuum? The blankets thrown on the bed...my husbands office or his bathroom weren't even touched...my shower wasn't cleaned but the sink was wiped and tub cleaned. Guest bathroom not cleaned...and it's rarely used but our nieces just stayed over and hair was still in the tub. No furniture was dusted. The only part of the house vacuumed was the loft. Not the stairs or rooms. Floor not mopped. Kitchen counters wiped but nothing else done...rug not vacuumed. So after a long discussion with management today, we were told they will not refund money but will come back out...that's fine. I just want $120 worth of a house clean. I was also told management would be back with the cleaners. We just got home...not only did nothing get touched....pillows still in the floor by the way...they intentionally closed my office door where the cat litter box is and the cats had no choice but to use the restroom outside my office door. The funny part about this is after several times of the cleaners locking my cats in the pantry...they have specific instructions in my profile that all the doors stay open inside the house....but the only door that was closed was my office door...by the way has a door stop to prevent it from getting closed...so thank you for coming to my house just to cause disrespect. Monday I will be filing a complaint with BBB and using other connections to make this public. 4 years of business together and I thought Sheena and I had a respectful parting of a business relationship when we hung up today. I would love to hear what you have to say Ken and Patrick?
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