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  • We called A&M about a year ago to have a pump rebuilt. Well, that pumped never worked right-- called a tech out and they discovered it was built wrong. I got to pay the service fee on that too!!! 6 months later said pump broke- a tech came out to see it was completely rusted inside (due to the earlier problem). I had to take it apart and run for store to store looking for new parts to rebuild it. Even though this wasn't my fault. While the tech was out he discovered my pop cylinder gears needed to be replaced. The visit cost me $80. He was going to take care of ordering them. 30 days goes by...no word. I call the store & leave a message. NO call back. Call again and finally get someone who will look into it and call me back that day. NO call back. The next morning the tech calls with an excuse about transposing my phone number and another excuse about waiting on my husband.... it was strange. We scheduled him to come out and make the repair. He came out-- fiddled with the cylinder, took it apart and decided it was fine, so he put it all back together OR SO I THOUGHT. Then he decided he wanted to cut chlorinator out- it would improve the cleaning of my pool. SO, he quickly cut that out and put in a new pipe. He couldn't test it because the glue needed to dry but to me to call if we had questions. Over the weekend we turned on the pump and the jets would not pop up and after 5 minutes the pump would shut off. Cost me $86 for labor. I called the tech Sunday, no answer. Called Monday no answer. Texted Monday NO reply. Called the office and left a message no return call. Talked to a person and left a message no return call. Finally I called the store and DEMANDED to have someone call me and fix this problem. A new tech called me this time. Came out the next day and saw I did intact need new gears after all! AND the reason my jets weren't popping up was because the gears were put back together wrong!! This is not a good record for these guys. 2 strikes now with putting things together wrong. The next day the gears were put in. Our pool should've been working great, but guess what with the chlorinator cut out the timer to the pump no longer works and its shutting off after 5 minutes. Called the tech and left a message. He called me back and promised to come fix it. Here we are today-- 30 days later and still a broken pool system. and I'm $400 in the hole!!!!! Do NOT use this company. There are better people out there. I cannot wait to cut my ties.
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