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  • This wasn't the first time I used JC Penney but it will definitely be the last. They have these alluring packages but if I knew I had to trade poor customer service and odd policies in exchange, I think I'd rather pay the higher price. Last visit, I was informed that I couldn't have one of the kids, my niece, in my family sit because they had already sat for a photo session earlier in the day by themselves. We protested seeing that as a rigid nonsensical policy but they insisted. We offered to pay whatever extra sitting fee they wanted us to pay but they refused. We asked to speak to the manager and the same woman who had been yelling at us (yeah, we weren't sure why she was yelling either and in front of other customers) was in fact the manager. I guess what I am unable to fathom is why you would take a customer who on their last visit bought a large sum in pictures and is now offering to pay to make amends for any perceived policy violation and you turn them away, refuse them at every turn, and basically lose the company a customer then and always. The policy of which she spoke was not on the coupon, or posted, or online which is why I say let the BUYER BEWARE. Stuff like that is just tricky and should be clear and posted. Here's a place according to JC Penney isn't really JC Penney at all but a private company and if you have an issue, JC Penney is unable to help you. We had used this place before and hadn't run into the same thing but when you feel sort of victimized you are very hesitant to return much less refer the service to anyone else. We opted to take our business elsewhere.
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