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  • I recently had to upgrade my phone, since it wasn't properly connecting with my Michael Kors Watch. We had errands to run, so this location was convenient. After checking in it was a little after 7pm & we were next to be helped, while waiting we got everything I needed for my new phone: protection phone cover, anti-scratch film, 2-quick charge units, trade in credit amount, paperwork done, and the representative had my new phone. What happened next was truly unbelievable the sale representative tells us we close at 8pm & it is our company policy that all customers must be out of the store by 8pm.. Since, it was only 7:35pm I said let's started on transferring the remaining information, I all ready backed-up my contacts and unsyc my watch. We went to T-Mobile with one objective to purchase a new phone!! Instead we get a representative who wants to debate on how long it would take to transfer the information and how covenant it would be to leave my old phone, take the new phone and come back tomorrow. I'm not sure if this T-Mobile understands what customer service is or the general concept of selling their products. We left with no new phone, 50 minutes wasted, and 8 more people waiting in the store all before closing. So we ended up going to the Galleria T-Mobile since they closed at 9pm. We did the same routine & grab the same products. Expect we walk out at 9:10 with a new phone, it took 15 minutes to transfer my information, they even made sure my watch sync correctly. Plus, I left with a new Phone the reason why we went to T-Mobile in the first place .
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