Called and specifically asked if they could guarantee delivery between specific times on Valentines Day, once assured I placed my order. 15hrs later I get a voicemail asking if I could move the delivery to today and if so they would throw in a box of chocolates free of charge. After being put on hold for a total of 30min and hung up on twice they finally found my order and assured me that everything would be delivered today. Well the flowers were delivered today but no chocolates along with misspelled and misquoted words on the card. When you charge $15 for delivery I'd expect some level of professionalism. I will NEVER order from here again. STAY AWAY and order from 1-800-FLOWERS. I had wanted to support a local business but in this instance I will stick with a national competitor.