For the most part they do tend to have better customer service than other fast foods. I have gone in several occasions and most of the time I have gotten good customer service. Although, I did not give them a 5/5 stars for a few reasons: on weekends the drive thru lines are outrages ( should have more employees working) but I waited like minimum of 20 mins last time for just a number 1 on the menu! Also, I always get my burger well done and I always get it done medium when I asked for well done. Overall, it's good place and higher quality of service for a fast food.