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  • This is part of an email they sent me as well as my response back and an email that I was clearly NOT supposed to see!! Hello Robert & Lauren, First of all, let me again say thanks for doing business with Ganser Company recently. We appreciate the trust you have demonstrated in our company to help complete your recent project. My reply...You do realize that none of the work has been done yet, right? You've been delaying our job for months and we are beyond dissatisfied with the Ganser company. From: Front Desk Sent: Tuesday, November 22, 2016 8:48 AM To: Matt Mortimer Subject: FW: Feedback Requested Hi Matt, Can you please call your customer, put on your charm and give her a little smooth over? Matt Mortimer Nov 22 (10 days ago) to Front, Melissa, me Hi Lauren, I wanted to reach out to you and apologize myself about this whole situation, as you know September was all rain which slowed our production team down on jobs that we were currently working on plus the hail didn't help in the slightest. We are getting to your job as fast as possible, Melissa will call you tomorrow to give you an estimated start date. If there is anything I can do for you let me know. Thanks, Matthew Mortimer FYI , i have yet to get that call that I was supposed to get the following day !
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