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| - My nieces had been wanting to try this place and after seeing the April/May deal, we decided to go last night about 6:30 pm. It was buzzing with kids, teenagers and families which was exactly what was expected. There was a long line to get to the counter where she was very nice but you can only get a wristband from her. So, in order to bowl, do laser tag or play on the gravity ropes, you have to go across the whole place to get signed up on a list. We were quoted an hour to bowl, laser tag was quoted at 8:45 and the ropes were booked til 10. Great...now what? So, we asked the girl working the winners circle, which is where you go sign up for everything else, how the arcade games work. Alexa told us that for 9.95, we could have unlimited games. We were like...oh neat! So, we went back up and the young man up there said that it was 9.95 for 20$. Totally makes more sense but when she originally gave us our card, it had 40$ on it. Confusing as he'll. They should tell you how long the waits are when you buy your wristband. I had enough money to keep us entertained but if they were there on their own, their allowance would have run out in the 1st 30 min. Every game was at least a dollar to play. Ridiculous. After an hour and a half, I spoke to a manager and said we were quoted an hour to bowl, it's been an hour and a half. Can we just have our money back and lo and behold!! Our name was called next.By now , it was 8:15-8:30 and we bowled 1 game and left. Its a very confusing system, and I think the management should have someone who knows what they're going at the winners circle which is the only register that needs constant attention and multi tasking skills. Nobody looked happy to work there. Also, my niece loves those claw machines and on the bling king one where you could win a watch or bracelet etc...was a total piece of junk. The claw didn't even close, not even a little bit. The other one, wouldn't close all the way. Crappy equipment, under trained staff, long wait times and managers who don't see any of this.....bad business.
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