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  • I am very displeased with my experience at this Cold Stone. I ordered a birthday cake online for 10/4/15. I received an email stating that my order was confirmed by this Cold Stone location, but when I came in to pick it up my cake had not been made. I was told they never received an order. I was on my way to the birthday party for which the cake was for, and was running short on time, as I had to make it to the party to decorate before guests arrived. The 2 ladies working at the time were very nice, but their manager, who was not present and who they had to keep calling over and over for different reasons, did not seem very understanding at all. Instead of offering me a decent discount because of the great inconvenience they caused, the manager said he could offer me a full refund and I get no cake, or I could just get 2 pre-made round cakes for $10 off on each. Of course I was on my way to the party and could not show up with no cake, so I chose the 2 pre-made cakes. With the $10 off discount I only saved about $7 AND had to wait 30 min for my cakes to be done! I ended up late to the party, the message on the cakes seemed sloppy, as the ladies were trying to hurry for me, and I did not get what I ordered! I had ordered 1 small rectangle birthday cake with NO sprinkles, and instead I got 2 round cakes with sprinkles. The whole experience was inconvenient and ridiculous. I am very unhappy with how the problem was handled by the manager, and I think it is very unfair that I had to pay almost the same amount when I not only did not get what I ordered, but had to wait for 30 min when I had already ordered and paid and expected to just walk in and pick it up.
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