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  • Due to no fault of our own this location arbitrarily moved massage sessions from my wife's account to mine leaving her with no sessions. We are married with separate billing accounts. The transfer of sessions was never authorized. But ok you made a mistake, just correct it and move on... Not that easy at this location with poor General Management and even worse Front Desk Supervision. So today my wife was forced to pay for her session and then I was called to ask for updated payment on my account. I until today was still considering my options for either continuing my membership or cancelling it due to the poor customer service we already experienced. My wife had been a member for many years and referred me. Since then you have raised dues and instead of honoring her original price you raised her rate but didn't raise mine. This alone was enough to make me question the value you place on long term committed members but after my phone encounter with the GM and Micha, I can say that my decision was easily made that I would not continue to do business with any organization that teats members the way your GM and Micha did today. The General Manager was not only rude but very abrasive - he was not open to understanding that his team did something that they should not have done since my wife and I never authorized anyone to "share" sessions without the others consent. One would think that he would not only apologize but then take the burden off of us as the client and deal with his team behind the scenes. Not this guy. He got overly combative and condescending. He insinuated that we were trying to get over on them when in reality all we wanted was our accounts to be corrected and my wife to be refunded her money that was not due in the first place. Finally, after verbally attacking me he agreed to reconcile the accounts and refund my wife's charge for today, then proceed to tell me he would cancel my account for me and just before hanging up on me told me "have a merry Christmas," thanks but I don't even celebrate Christmas. I see others have commented on the customer service at this location and little has changed - clearly the owners are not that concerned with losing a couple members a month...
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