| rev:text
| - I highly doubt I will ever come back here. I was able to get an appt fairly quickly, so was happy about that, but then when I arrived I realized why... my appt was with a teenager! I was willing to give her a try and she was really sweet and seemed to know what she was doing. The older gal next to her kept watching over her shoulder and making comments to her, so I assumed she was new. That same lady kept interrupting our conversation, which annoyed me a bit but she started explaining to me why I needed to have a different service done. Turns out she's the owner and she did convince me to go with the higher priced service. I wasn't particularly impressed with the outcome, but it wasn't botched or anything, so I paid and left. I noticed that night that the gel wasn't even applied up to my cuticles and looked like I was almost ready for a fill already. Two days later, 2 nails had completely fallen off! I called on Monday morning to make an appt for after work to get them fixed. I was able to come in a bit earlier than expected but instead of making sure I was taken care of because it was THEIR screw up, I'm still sitting here in their lobby waiting while everyone else has been helped. There are only 3 ladies left doing nails and it's now 20 minutes past my original appt time, which means I've been sitting here waiting for over an hour. Unbelievable! I have 2 pedis scheduled for May 11 that we won't be using!
Can you believe the owner actually told me that my nails must've just grown too fast?! In TWO days?? ANOTHER nail popped off this same night, so again I called to get in to have them fix it. The lady who answered was the one who fixed my nails yesterday (Annie) and proceeded to tell me they do not give refunds because they've already performed the service. But I PAID for a service I didn't get! She said the owner would redo all of my nails but she would have to 'squeeze me in to HER schedule'. When I mentioned they had made me wait an hour and 15 minutes yesterday and I felt they should be a bit more accommodating to my schedule (since I work full time), she actually told me that the owner was "willing to do my nails and she's not getting paid for it". She ALREADY got paid for a service I didn't receive AND now I'm having to drive back a THIRD time because of THEIR failure to perform the service I paid for. WOW. Still unbelievable. The 1st gal that originally did my nails HAD commented to the owner the product she was using on me was a lot thinner....so my assumption is she has changed the product for a cheaper one, which is why it's NOT WORKING!
So now my rating went DOWN from 2 stars to 1
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