We have traditionally taken our vehicles strictly to the dealerships for any type of repairs. Recently my wife found a coupon for Dean's in the ValuPak. She convinced me to give them a try and we are glad we did.
She celled them to talk about to schedule an appointment. When she got off the phone she just couldn't stop raving about their customer service. That was just the first call. The following day we dropped the car off to them 15 minutes before they opened for the day. Again, great customer service.
The great customer service just kept consistent through our entire experience. Their quality of work has been great and they don't try to push repairs on you.
I didn't use it, but I understand that they offer a shuttle service.
Since writing this review I have received a phone call from them making sure that I was satisfied with their service and received a thank you card in the mail. They continue to impress me. When was the last time you got that level of service from anyone?