In response to the response I received from the office:
I have had proper cleanings done every 6 months my entire life. Outside of cleanings, I brush and floss correctly. The request for a whitening kit was a preference and a splurge for me, and was ignored and not valued by you.
As for the 3 hour wait past my appointment that I experienced, that happened just as described. It was not 30 minutes. I complained to the desk twice.
If you are going to reach out to a dissatisfied client to rectify the situation, please do just that. Do not give excuses to suggest that I am exaggerating and/or ignorant of proper dental care. It is extremely insulting, and just confirms that I made the right choice by leaving your practice. Best of luck to you in the future.