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| - I am so embarrassed. I just caused the biggest scene at this place and I want to apologize to all the diners who were trying to enjoy their meals.
But, OH! Korean Grill House! What happened to you? Who hurt you so badly that you turn around and treat your loyal customers like thieves?!
My family and I have been frequent visitors to your numerous establishments over the last 20 years. We have cooked and feasted and suffered your meat sweats more times than I care to admit!
Today was not our first time at the rodeo. We know how much food we can handle in one sitting. We are not in the business of wasting food.
The meal started out just like every other time. All you can eat. easy. First round of food went down the hatch and we ordered our second (and final) round. The side dishes came right quick but the meat was nowhere in sight. We waited...and waited...and waited some more. We asked 3 separate servers to check on our meat and still nothing.
Almost 30 mins later the meat arrived. By now our 4 year old was antsy and we needed to get him home for bed. Someone came by to apologize and offered a free ice cream for the child. "Thanks, but no need for that", was my reply. There will be no time for dessert tonight.
We ate as much and as quick as we could but soon realized that it was now far past 4 yo's bedtime and we could not force feed ourselves to finish dinner. So, we asked for the bill and to have the cooked meat packed in a box.
....you see where this is going....
A server with the tidy tile of "supervisor" came to advise us that it is not their policy to allow customers to take away cooked meat. Counterpoint: "is it your policy to leave a 30 minute window between the 1st and 2nd orders of 'all you can eat?' "
He apologized for the delay but was of the mind that we were talking about 2 different things: 1) the restaurant epically delaying our meal, which they already apologized for; and 2) customers/thieves wanting to take food that they could not finish, home.
I was of the mind that their delay was the direct cause of us having to take food home with us. So, rather than have them throw perfectly good food in the garbage, please let us just finish our dinner at home. I'm not trying to steal your food, dude.
We spent another 15 minutes arguing back and forth with me yelling(!) at this point. This man just wanted to be right, hiding behind the policy instead of thinking about customer service and the comfort of all the other guests in the restaurant who were clearly disturbed by the ruckus. I was, admittedly, being stubborn as well.
He said to me, "we can give you ANYTHING else you want, except for taking the food home." uh, ok. "Comp the bill?" nope. "comp the wine?" nope. "so what can I ask for that you will say yes to?" his answer: "It's up to you." wtf??
Finally one of his coworkers came by and had to physically push him away from my table. In the end the new guy agreed to pack up our food "on exception" and I paid my bill in full.
So, dear reader (if you have made it this far), I am breaking up with KGH today. Whatever baggage they carry that damaged their common sense will never be my burden to deal with again. We will not ever return to any of their locations.
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