The customer service we received from Snezana (spelling) was excellent however, the few cars we drove had alignment issues, electrical issues, or were dirty inside. Some of the folding seats did not work properly, the door was stuck open, the dvd player did not work, and the inside dirty. If I am paying $30,000 for a used Honda Odyssey I may as well go purchase a VW passat brand new! Smaller yes but brand new!! Carmax needs to check their inventory of what they are putting out. We were ready to buy that day too. Extremely disappointing. We purchased four cars from the Carmax in south Florida and never had an issue with the vehicles.